Our buyer protection covers your purchase from click to delivery:
EasyMartz aims to provide the very highest levels of service to our customers before, during and after a purchase. The perception of success of such interactions is dependent on our employees “who can adjust themselves to the personality of the customers”.
Our Buyer Protection:
Protecting Your Purchase from Click to Delivery. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.
What Guarantees can I get?
Everyone who shops on EasyMartz receives the following guarantees:
• Full refund if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
• Full or partial refund if the item is not as described
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
We’re committed to providing the best customer service possible. In order to meet this promise, we vow to only hire friendly, positive people that share our core values, passion for helping others and obsession with customer service. When you place your trust in us, here’s what you can expect in return:
• We will approach every situation with passion and purpose.
• We know it’s the little things that add up to a lot. From 24 / 7 customer service support, to live chat capabilities, to our user-friendly client education portal, we’ve implemented the necessary tools to ensure you benefit from the best experience possible, every time.
• We will build a loyal relationship that is based on trust and mutual respect. We truly care for our clients. We aim to build and maintain meaningful relationships with each and every one of them. We’ll take the time to get to know you and we won’t be afraid to ask for your honest feedback.
• The more we get to know our clients the better we become at anticipating their needs. Our goal is to know what our clients want before they do – and to act on it. We’ll do everything in our power to exceed your expectations and ensure you have a positive experience at every touch point.
• We will truly listen to you and respond to your feedback in a timely manner. The more we get to know our clients the better we become at anticipating their needs. Our goal is to know what our clients want before they do – and to act on it. We’ll do everything in our power to exceed your expectations and ensure you have a positive experience at every touch point.
• EasyMartz was founded on a simple principle: Offer each customer the best service possible and approach every situation with a positive, can-do attitude. When faced with a challenge, our employees take personal responsibility for that challenge and do whatever it takes to overcome it, no matter what.
Easymartz Online Shop handles thousands of orders from different countries all over the world each day. Therefore it may be the case that issues occassionaly arise, i.e. issues with national postal services, international customs issues etc. If you would like to raise an issue that you experienced on Easymartz.com website then please send us an e-mail with a detailed description of the issue, and we will get back to you as soon as possible.
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